1. Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions

2. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
3. Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

4. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.

5. How much is shipping?
winghelmet offers Free Shipping and Worldwide Free Taxes. 

6. I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products that are not stocked in the same holding facilities when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next, but your other parcels are on their way.

7. Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send out multiple emails, including an order confirmation and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.

8. How long is your warranty good for? 
Any parcels that arrive at you in a broken condition are either refunded to you (once photo evidence is provided), or we will send you out a replacement package immediately. If a product does not arrive at your location within 6 weeks, we will also offer you a full refund for your order. Other warranties are specific to the product ordered and will be included in the product description.

9. Do you have a 30-day guarantee?

Yes, we offer a 30-day guarantee and we will try our best to let every customer be 100% satisfied.

10. How do I contact you?
If you have any questions that are not on this FAQ page, please email us at and we will promptly get back to you.

11. How Do I Cancel An Order?

We are only able to cancel orders within the first  24 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

12.What is the shipping address for the helmets?
We have warehouses in the United States, Germany, United Kingdom, and Hong Kong. 
Orders will be shipped from various 
warehouses depending on the customer's delivery address and our
Don't worry, we will deliver to you as soon as possible within the specified timeframe.

13.What is the shipping time for the helmets?
It takes 1-3 business days for us to process and schedule your order. Once the order has been processed, it will be shipped out for delivery. Shipping time is 5-8 business days, so you will receive your order within 6-11 business days of placing your order.

14.About returns for refund?
Order Cancellation A

We accept order cancellations before shipment and you will receive a full refund after the order is cancelled. After the order has been shipped it will not be possible to cancel the order, you can refer to the return process after you receive the goods, please understand, thank you.

You may return your order within 30 days of receipt (please contact us at before returning your order).

To ensure the success of your return, your item must be in good condition and in the same condition as it was received, and you can always contact us via email if you have any questions.

15.Where are the helmets made on the website?
Our helmets are made in Hong Kong. We work with experienced manufacturing partners
who use advanced technology and adhere to strict quality control standards. Each helmet undergoes rigorous testing to ensure superior protection and safety.